Better Service. Better Communication. Better Accountability.
We have been working on an improved work order submission system for some time now. We are pleased to announce the launch date for the new system is October 12, 2026. This new work order system will ensure that residents’ concerns are handled more efficiently and that we provide better communication throughout the process. The enhanced work order system is a new feature of the New Roads Connect app that allows citizens to submit service requests from their mobile device or computer.
With New Roads Connect, you can now report non-emergency issues such as fallen trees, broken streetlights, or utility concerns with water, gas and electricity directly from your phone. Simply tap “Start Request,” select the type of issue, snap a photo, and add a brief description. It’s that easy! Residents who wish to phone in work orders will continue to have that option.
Once a request is submitted, City staff can easily track the issue, monitor its progress, and communicate with the resident. Citizens will receive updates on their requests, providing greater transparency from the time an issue is reported until it is resolved.
The enhanced system provides better communication, stronger oversight, and improved tracking of work orders from submission to completion. This allows us to respond more efficiently, monitor progress, and provide greater accountability to the citizens we serve.
And New Roads Connect continues to keep residents informed with important community alerts, including road closures, event announcements, and emergency notifications.
Better service isn't just about responding to problems. It's about making sure residents know their concerns have been heard, their requests are being tracked, and their City is working to address them.
Download or access New Roads Connect in the App Store or Google Play and stay connected with your City—24/7.
Harvest Festival on False River
Make plans to attend the annual Harvest Festival on False River. The Festival dates are October 30 thru November 1. There will be live music, food and craft vendors and much more. Visit
https://www.harvestfestnr.com/ for more information.
Blight Removal Grant
The City of New Roads is currently applying for grant funding with the State of Louisiana to remove blighted or condemned buildings in the city. Funds can be used to remove residential and commercial structures. The grant will cover all costs for the demolition and removal of these structures at no cost to the property owner. The property owner retains ownership of the property.
The city is seeking property owners to volunteer their property for removal in an effort to remove blighted properties throughout the city. If you wish to have your property considered, please contact our office by Friday, October 23rd by calling 225-638-5360 ext. 203 or sending an email to lynette@cityofnewroads.net.
This is a part of our continued commitment to improving the appearance of our community, strengthening our neighborhoods, and enhancing the quality of life for all residents. We will continue moving forward with projects that invest in New Roads and position our community for a stronger future. Thank you for your continued support as we work together to make New Roads an even better place to live, work, and raise a family.
As always, thank you for allowing me the privilege of serving as your Mayor.
Theron D. Smith
